General Warranty Information

Warranty for Sales, Repairs, and Services

This warranty policy outlines the terms and conditions under which our products and services are covered. Please read carefully to ensure you understand your rights and obligations regarding warranty claims.

Sales Warranty Terms

Laptops and Desktops

• New Devices: All new laptops and desktops come with a standard one-year manufacturer’s warranty, unless a longer warranty period is explicitly stated at the time of sale.

• Refurbished or Second-Hand Devices (under £120): Laptops sold as refurbished or second-hand with a sale price under £120 are provided with a six-month warranty.

• Refurbished or Second-Hand Devices (over £120): Laptops sold as refurbished or second-hand with a sale price over £120 are covered by a twelve-month warranty.

iPads

• All iPads (Second-Hand, Refurbished, or New): Each iPad, regardless of condition, is supplied with a twelve-month warranty.

Batteries

• Batteries Included with Devices: Batteries provided with any second-hand or refurbished laptop, iPad, or other device are covered by a 14-day Dead on Arrival (DOA Warranty)

• Diagnostic Evaluation: Batteries are also eligible for a 30-day diagnostic evaluation warranty period. If, during this time, a battery is deemed to have acceptable health and performance, any warranty claim for replacement or repair will be rejected. However, customers will be offered the option to purchase a brand new battery at a discounted rate.

Repair Warranty Terms

• Standard Repair Warranty: All repairs performed on any device are backed by a three-month warranty, covering both parts and labour on the component(s) replaced, unless otherwise noted. This warranty excludes any device that has experienced liquid damage before or after repair, or any device that incurs additional damage following collection after repair.

• Opting Out of Diagnostic Service: Warranties on laptop or desktop repairs are at the retailer’s discretion. If the customer chooses to opt out of our recommended diagnostic service, which is designed to ensure a full assessment of the devices health prior to undertaking any repair. In such cases, warranty coverage may be reduced or denied.

• Completed Diagnostic Service: Where a full diagnostic service has been completed, the customer is entitled to a three-month warranty on the diagnostic service. If new and separate faults are discovered after the initial repair, these will be treated as new repair cases and charged accordingly.

Service Warranty Terms

• Call Outs and Lessons: There is no warranty or entitlement to a subsequent free visit by staff after the initial service, call out, or lesson has been completed. Should you require a return visit to your residence or business, a new call out fee will apply unless otherwise specified at the time of the original service.

General Warranty Conditions

• Warranties are non-transferable and apply only to the original purchaser or client.

• Warranty claims must be accompanied by proof of purchase or service receipt.

• Damage resulting from misuse, neglect, physical damage, or unauthorised repairs is not covered under this warranty policy.

• All decisions regarding warranty claims and eligibility are at the sole discretion of the retailer, based on the terms outlined herein.

If you have any questions or need clarification regarding your warranty coverage, please contact our customer service team for assistance.